Frequently Asked Questions

An eSIM (embedded SIM) is a digital SIM card that allows you to activate a mobile data plan without needing a physical SIM card. It's built into your device and can be activated instantly through a QR code or app.

Most modern smartphones support eSIM, including iPhone XS and newer, Samsung Galaxy S20 and newer, Google Pixel 3 and newer, and many other devices. Check your phone's settings under 'Mobile Data' or 'Cellular' to see if you have an option to add an eSIM or data plan.

Your eSIM QR code will be delivered instantly to your email after purchase. You can activate it immediately or wait until you arrive in Saudi Arabia. The activation process takes just a few minutes.

You can install the eSIM profile on your device before traveling, but we recommend activating it only when you arrive in Saudi Arabia and are ready to use data. The validity period starts from the moment of first activation.

Our eSIM plans are data-only and do not support traditional voice calls or SMS. However, you can use internet-based services like WhatsApp, FaceTime, Skype, or other VoIP apps for communication.

Yes! Your device can use both your physical SIM card and eSIM simultaneously. You can keep your home number active for calls and texts while using the eSIM for mobile data in Saudi Arabia.

If you exhaust your data allowance before the validity period ends, you can purchase a new eSIM plan. Some plans may offer throttled speeds after the limit, while others will stop working. Check your specific plan details.

Currently, our eSIM plans cannot be topped up. If you need more data, you can purchase an additional eSIM plan. Make sure to check how much data you've used through your device settings.

Our eSIMs connect to major local networks in Saudi Arabia, providing reliable 4G/5G coverage throughout the country, including Makkah, Madinah, Jeddah, and Riyadh.

No, you don't need to remove the eSIM profile. Once the validity period expires or data is used up, the eSIM will simply stop working. You can leave it on your device or delete it from your settings if you prefer.

No, each eSIM is designed for use on a single device only. If you need data for multiple devices, you'll need to purchase separate eSIM plans or use your device's personal hotspot feature to share data.

First, ensure data roaming is enabled in your device settings and that you've selected the correct eSIM for mobile data. Try restarting your device. If issues persist, check that you're within the validity period and haven't exceeded your data limit. Contact our support team for assistance.

Yes, eSIM connections use the same security standards as traditional SIM cards. Always use HTTPS websites and consider a VPN for additional security when accessing sensitive information.

Refund policies vary. Generally, once an eSIM QR code has been delivered, it cannot be refunded as it has been issued for your use. Please review our terms and conditions or contact support for specific refund requests.