Frequently Asked Questions

The best eSIM for Umrah is one that offers instant activation, reliable coverage in Makkah and Madinah, and affordable pricing. Our eSIM plans are specifically designed for Umrah and Hajj pilgrims, with coverage throughout Saudi Arabia, instant QR code delivery via email, and no physical SIM card required. Plans start from £17.39 and include high-speed 4G and 5G data.

Getting an eSIM for Umrah is simple: visit our website, choose a data plan that suits your needs (ranging from 500MB per day to unlimited data), complete the purchase, and you'll receive a QR code via email instantly. Scan the QR code with your smartphone's camera or settings app, and your eSIM will be activated. The entire process takes just a few minutes and can be done before you travel to Saudi Arabia.

Yes, eSIM works perfectly in Saudi Arabia for Umrah and Hajj. Our eSIM plans provide coverage in Makkah, Madinah, Jeddah, Riyadh, and throughout Saudi Arabia. The eSIM connects to local Saudi networks, providing high-speed 4G and 5G data connectivity wherever you travel during your pilgrimage. You can use it for navigation, WhatsApp, video calls with family, and accessing important information during your spiritual journey.

eSIM plans for Umrah start from £17.39 and vary based on data allowance and validity period. We offer plans ranging from 500MB per day to unlimited data, with validity periods from 7 days to 30 days. All plans are prepaid with no hidden fees, no contracts, and no credit checks. You can choose the plan that best fits your needs and budget for your Umrah or Hajj journey.

An eSIM (embedded SIM) is a digital SIM card that allows you to activate a mobile data plan without needing a physical SIM card. It's built into your device and can be activated instantly through a QR code or app. For Umrah travelers, this means you can activate a Saudi Arabia mobile data plan without removing your home country SIM card, allowing you to keep your home number active while using data in Saudi Arabia.

Most modern smartphones support eSIM, including iPhone XS and newer, Samsung Galaxy S20 and newer, Google Pixel 3 and newer, and many other devices. Check your phone's settings under 'Mobile Data' or 'Cellular' to see if you have an option to add an eSIM or data plan.

Your eSIM QR code will be delivered instantly to your email after purchase. You can activate it immediately or wait until you arrive in Saudi Arabia. The activation process takes just a few minutes.

You can install the eSIM profile on your device before traveling, but we recommend activating it only when you arrive in Saudi Arabia and are ready to use data. The validity period starts from the moment of first activation.

Our eSIM plans are data-only and do not support traditional voice calls or SMS. However, you can use internet-based services like WhatsApp, FaceTime, Skype, or other VoIP apps for communication.

Yes! Your device can use both your physical SIM card and eSIM simultaneously. You can keep your home number active for calls and texts while using the eSIM for mobile data in Saudi Arabia.

If you exhaust your data allowance before the validity period ends, you can purchase a new eSIM plan. Some plans may offer throttled speeds after the limit, while others will stop working. Check your specific plan details.

Currently, our eSIM plans cannot be topped up. If you need more data, you can purchase an additional eSIM plan. Make sure to check how much data you've used through your device settings.

Our eSIMs connect to major local networks in Saudi Arabia, providing reliable 4G/5G coverage throughout the country, including Makkah, Madinah, Jeddah, and Riyadh.

No, you don't need to remove the eSIM profile. Once the validity period expires or data is used up, the eSIM will simply stop working. You can leave it on your device or delete it from your settings if you prefer.

No, each eSIM is designed for use on a single device only. If you need data for multiple devices, you'll need to purchase separate eSIM plans or use your device's personal hotspot feature to share data.

First, ensure data roaming is enabled in your device settings and that you've selected the correct eSIM for mobile data. Try restarting your device. If issues persist, check that you're within the validity period and haven't exceeded your data limit. Contact our support team at support@myumrahesim.com for assistance.

Yes, eSIM connections use the same security standards as traditional SIM cards. Always use HTTPS websites and consider a VPN for additional security when accessing sensitive information.

Refund policies vary. Generally, once an eSIM QR code has been delivered, it cannot be refunded as it has been issued for your use. Please review our terms and conditions or contact support at support@myumrahesim.com for specific refund requests.

To activate eSIM on iPhone: Go to Settings → Cellular → Add Cellular Plan. Then scan the QR code we sent to your email, or enter the activation code manually. Make sure you're connected to Wi-Fi during activation. Once installed, enable the eSIM for data and turn on data roaming.

To activate eSIM on Android: Go to Settings → Connections → SIM card manager → Add mobile plan. Scan the QR code from your email or enter the activation code. After installation, select the eSIM for mobile data and enable data roaming in your network settings.

eSIM is digital and activates instantly via QR code, while physical SIM requires visiting a store in Saudi Arabia. eSIM allows you to keep your home SIM active for calls while using data, whereas physical SIM typically requires removing your home SIM. eSIM is more convenient for travelers and activates before you arrive.

Yes! Our eSIM plans work for both Umrah and Hajj. They provide coverage throughout Saudi Arabia, including Makkah, Madinah, Mina, Arafat, and Muzdalifah. The same eSIM can be used for both pilgrimages if your validity period covers both trips.

For a 7-day Umrah trip, most pilgrims use 1-2GB per day for navigation, WhatsApp, and basic browsing. We recommend a 5GB to 10GB plan for comfortable usage. If you plan to make video calls or stream content, consider a larger plan or unlimited option.

Yes, our eSIM plans work immediately upon arrival at Jeddah airport and throughout Saudi Arabia. Once you scan the QR code and enable data roaming, you'll have connectivity as soon as you land. This is perfect for ordering rides, contacting family, and navigating from the airport.

Yes, most of our eSIM plans support personal hotspot and tethering, allowing you to share your data connection with other devices like tablets or laptops. Check your specific plan details for hotspot limitations, as some plans may have restrictions on hotspot usage.

If you lose your phone, contact our support team immediately. We can help deactivate the eSIM and, depending on your plan, may be able to issue a replacement. However, data already used cannot be recovered. We recommend keeping a backup of your QR code in a secure location.

No, eSIM doesn't require phone unlocking. However, your phone must support eSIM technology (iPhone XS and newer, Samsung Galaxy S20 and newer, Google Pixel 3 and newer, etc.). If your phone is carrier-locked, you may still be able to use eSIM, but check with your carrier first.

You can check your data usage in your phone's settings: iPhone: Settings → Cellular → select your eSIM plan. Android: Settings → Connections → Data usage → select your eSIM. This shows how much data you've used and how much remains in your plan.

Absolutely! Our eSIM plans are perfect for business travelers to Saudi Arabia. They provide reliable connectivity in Riyadh, Jeddah, Dammam, and all major business centers. You can use it for video calls, email, and accessing business applications throughout your trip.

We accept all major credit and debit cards (Visa, Mastercard, American Express) through our secure Stripe payment system. We also support Apple Pay and Google Pay for faster checkout. All payments are processed securely and encrypted.

eSIM activation is instant! Once you scan the QR code or enter the activation code, your eSIM profile is installed on your device within seconds. The entire process from purchase to activation takes less than 5 minutes. You'll receive your QR code via email immediately after purchase.

Our eSIM plans are specifically designed for Saudi Arabia and provide coverage throughout the country. If you're traveling to other GCC countries, some plans may include regional coverage. Check your specific plan details for coverage areas before purchasing.

If your eSIM doesn't activate, first check that data roaming is enabled and you've selected the eSIM for mobile data. Try restarting your phone. If issues persist, contact our 24/7 support team immediately. We offer a money-back guarantee if the eSIM fails to activate or connect.

Yes, we provide customer support in both English and Arabic. Our support team is available 24/7 via email and WhatsApp to assist you with any questions or issues related to your eSIM for Umrah or Hajj journey.

Yes, you can purchase eSIM plans for multiple family members. Each person will need their own eSIM plan and compatible device. Simply complete separate purchases for each family member, and each will receive their own QR code via email.

Our eSIM plans provide high-speed 4G and 5G connectivity in Saudi Arabia, depending on network availability in your location. In major cities like Makkah, Madinah, and Jeddah, you can expect fast speeds suitable for video calls, streaming, and all data-intensive activities.

There's no limit on the number of eSIM plans you can purchase. However, each device can typically only have one active eSIM profile at a time (in addition to a physical SIM). If you need multiple plans, you can purchase them and activate them sequentially as needed.

Yes, our eSIM plans work year-round, including during peak Umrah and Hajj seasons. Network coverage may be more congested during peak times in Makkah and Madinah, but you'll still have reliable connectivity. We recommend purchasing your plan in advance during peak seasons.

Our eSIM is significantly cheaper than international roaming (often 70-90% savings), provides faster activation (instant vs. waiting for carrier setup), allows you to keep your home SIM active, and offers transparent pricing with no surprise charges. You also get local Saudi network speeds and coverage.

Yes, we offer eSIM plans with validity periods ranging from 7 days to 30 days. For longer stays, you can purchase multiple plans or choose our 30-day plans with larger data allowances. Contact our support team if you need a custom solution for extended stays.