Troubleshooting eSIM Issues: Quick Fixes & Solutions
Experiencing issues with your eSIM? Don't worry! Most eSIM problems can be resolved quickly with simple troubleshooting steps. This guide covers the most common issues and their solutions to get you connected fast.
Quick Diagnostic Checklist
Before diving into specific issues, verify these basics:
- ✓ Your device supports eSIM technology
- ✓ The eSIM profile is properly installed
- ✓ You're in Saudi Arabia or your destination country
- ✓ Data Roaming is enabled for your eSIM
- ✓ Your eSIM plan is within its validity period
Common Issues & Solutions
Issue #1: No Network Connection After Installation
Your eSIM is installed but shows "No Service" or doesn't connect to any network.
Solutions:
- Toggle Airplane Mode on, wait 10 seconds, then turn it off
- Restart your device completely
- Go to Settings → Mobile Data and ensure your eSIM is selected for data
- Enable Data Roaming specifically for your eSIM line
- Manually select a network operator (Settings → Mobile Network → Network Operators)
Issue #2: Cannot Scan QR Code
Camera won't focus on QR code or the scan doesn't work.
Solutions:
- Increase screen brightness of the device displaying the QR code
- Clean your camera lens
- Display the QR code on a larger screen or print it
- Use manual entry: look for "Enter Details Manually" option
- For iPhone: ensure camera permissions are enabled for Settings app
Issue #3: Slow Data Speeds
Connected but experiencing slower than expected speeds.
Solutions:
- Check if you've exceeded your data limit (some plans throttle after limit)
- Move to a different location for better signal strength
- Disable VPN temporarily to test speeds
- Close background apps consuming bandwidth
- Toggle mobile data off and on again
- Check for carrier congestion during peak prayer times at Haramain
Issue #4: eSIM Shows "Invalid" or Won't Install
Error message appears when trying to install the eSIM profile.
Solutions:
- Ensure you're connected to stable WiFi or mobile data
- Check if the QR code has already been used (each code works once)
- Verify your device isn't carrier-locked
- Update your device to the latest iOS/Android version
- Contact support for a replacement QR code if needed
Issue #5: eSIM Stops Working Suddenly
Was working fine, then suddenly lost connection.
Solutions:
- Check if your data plan has expired or data limit reached
- Verify the eSIM is still enabled in your device settings
- Check your device's data usage to see remaining balance
- Restart your device
- Re-select the network operator manually
Advanced Troubleshooting
Reset Network Settings
If basic troubleshooting doesn't work, try resetting your network settings:
⚠️ Warning: This will erase all saved WiFi passwords and Bluetooth connections.
iPhone: Settings → General → Transfer or Reset iPhone → Reset → Reset Network Settings
Android: Settings → System → Reset Options → Reset WiFi, mobile & Bluetooth
Check APN Settings
Most eSIMs configure APN automatically, but if you're having persistent issues:
- Navigate to your eSIM's APN settings
- Ensure APN is set to auto or the carrier's recommended settings
- If in doubt, contact support for correct APN configuration
When to Contact Support
Reach out to our support team if:
- You've tried all troubleshooting steps without success
- Your QR code appears to be invalid or already used
- You need a replacement eSIM
- You suspect a technical issue with your plan
- Your data ran out faster than expected
Prevention Tips
- • Install eSIM before your trip but activate upon arrival
- • Screenshot your QR code as backup
- • Test connectivity immediately after installation
- • Keep your device's software updated
- • Monitor data usage regularly
Need Help? We're Here for You
Our support team is available 24/7 to help resolve any eSIM issues. Get reliable connectivity with our hassle-free eSIM plans.